HAMPSHIRE HAWK WALKS TERMS & CONDITIONS

Last updated: October 2026

 

Please read these Terms & Conditions carefully before purchasing a gift voucher or booking an experience with Hampshire Hawk Walks.

By purchasing a voucher, making a booking or participating in an experience, you agree to these Terms & Conditions.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

 

BOOKINGS

All experiences must be booked in advance and are subject to availability.

A booking is only confirmed once Hampshire Hawk Walks has accepted the booking and, where applicable, received the required payment or valid gift voucher details.

Please check the date, time, number of participants and experience details when your booking is confirmed and contact us promptly if anything is incorrect.

Experiences are allocated a specific start time and duration. Customers should arrive promptly and allow sufficient travelling time.

Late arrival may result in the experience being shortened so that subsequent bookings are not affected. Depending on the length of the delay, it may not be possible for the experience to proceed.

No refund will normally be provided where an experience is shortened or cannot proceed because the customer has arrived late.

 

GIFT VOUCHERS

Hampshire Hawk Walks gift vouchers are valid for 12 months from the date of purchase, unless a different validity period is expressly stated when purchased.

The experience must be booked and completed before the expiry date shown on the voucher.

Customers are strongly encouraged to book well in advance of the expiry date, particularly where a weekend or other specific date is required. Availability cannot be guaranteed simply because a voucher is approaching its expiry date.

It is the responsibility of the purchaser or voucher holder to arrange and complete the experience within the voucher validity period.

 

VOUCHER EXPIRY 

Gift vouchers cannot be used after their stated expiry date.

Hampshire Hawk Walks does not offer extensions to the validity period of gift vouchers.

Customers should therefore allow sufficient time before expiry to arrange and complete their chosen experience.

The exception is where Hampshire Hawk Walks has cancelled or postponed a confirmed booking and this prevents the voucher holder from completing their experience before the original expiry date. In these circumstances, sufficient additional validity will be provided to allow the experience to be rearranged.

 

VOUCHER VALUE

Gift vouchers purchased directly from Hampshire Hawk Walks have the monetary value stated on the voucher.

They may be redeemed against an eligible Hampshire Hawk Walks experience.

If the selected experience costs more than the value of the voucher, the difference must be paid when booking.

If prices have increased since the voucher was originally purchased, the voucher retains its original monetary value and the voucher holder must pay any difference between the voucher value and the current price of the selected experience.

Vouchers have no cash redemption value except where a refund is required by law.

 

TRANSFER OF VOUCHERS

Gift vouchers may be transferred to another person unless otherwise stated on the voucher.

If a voucher has been transferred, the new holder remains subject to the original voucher expiry date and these Terms & Conditions.

 

LOST VOUCHERS 

If a voucher is lost or cannot be located, please contact Hampshire Hawk Walks.

Where we can reasonably verify the original purchase and establish that the voucher has not already been redeemed, we will endeavour to provide replacement voucher details.

 

CANCELLATION OR CHANGES BY THE CUSTOMER

We understand that plans can change.

If you need to change a confirmed booking, please give Hampshire Hawk Walks at least five days' notice before the scheduled experience.

Where at least five days' notice is provided, we will normally allow the experience to be rearranged to another available date without a rebooking charge.

Any rearranged experience remains subject to availability and, where it was purchased using a gift voucher, must normally take place within the original voucher validity period.

Giving five days' notice to change a booking does not extend the expiry date of a gift voucher.

Where less than five days' notice is given, or where a customer does not attend their booked experience, we reserve the right to treat the booking as used and no refund or replacement experience will normally be provided.

Any amount retained following a cancellation will always be subject to applicable consumer law and your statutory rights.

 

FAILURE TO ATTEND

If you do not attend your experience on the agreed date and time without notifying us, this will be treated as a no-show.

The booking will normally be regarded as having been used and any voucher redeemed for that booking may be treated as redeemed.

No refund or replacement experience will normally be offered for a no-show.

 

CANCELLATION OR POSTPONEMENT BY HAMPSHIRE HAWK WALKS

Falconry experiences involve live birds and take place outdoors. Their welfare and the safety of customers are our overriding priorities.

Hampshire Hawk Walks may therefore need to cancel, postpone, relocate, shorten or alter an experience because of circumstances including:

• unsuitable or unsafe weather conditions;

• the health or welfare of a bird;

• veterinary advice;

• restrictions relating to Avian Influenza, Foot and Mouth Disease or another notifiable or contagious disease;

• DEFRA or other government restrictions or guidance;

• restrictions imposed by a landowner;

• unsafe ground or environmental conditions;

• circumstances affecting the safe operation of the experience; or

• other circumstances reasonably outside our control.

Where possible, we will provide as much notice as circumstances allow.

If Hampshire Hawk Walks cancels or postpones your experience, we will normally offer an alternative date at no additional charge.

Where a booking made using a voucher is cancelled by Hampshire Hawk Walks and the voucher would otherwise expire before the experience can reasonably be rearranged, we will extend its validity for sufficient time to enable a replacement booking to take place.

If Hampshire Hawk Walks is unable to provide the booked experience or a reasonable alternative within a reasonable period, any rights you may have to a refund under consumer law will not be affected.

We will not be responsible for additional costs reasonably outside our control, such as travel, accommodation or other arrangements made in connection with attending an experience.

 

WEATHER

Hawk and owl experiences are outdoor activities and can take place in a variety of weather conditions.

Rain alone does not necessarily mean that an experience will be cancelled.

Hampshire Hawk Walks will decide whether conditions are suitable and safe for the birds and participants.

Customers should not assume that an experience has been cancelled because of the weather. Unless you have been contacted by Hampshire Hawk Walks and advised otherwise, you should assume that the booking is proceeding.

If we decide that conditions are unsuitable, we will contact you using the details provided with the booking.

 

BIRD WELFARE

The welfare of our birds is paramount.

Birds of prey and owls are live animals and their behaviour cannot be guaranteed.

For welfare, safety or operational reasons it may occasionally be necessary to:

• use a different bird from the one originally anticipated;

• alter the order or content of an experience;

• temporarily stop an activity;

• modify the route;

• shorten an activity involving a particular bird; or

• cancel or postpone an experience.

Where reasonably possible, we will provide a comparable experience.

Customers and spectators must follow all instructions given by Hampshire Hawk Walks staff concerning the handling of and behaviour around the birds.

 

CUSTOMER BEHAVIOUR AND SAFETY

Customers must follow the reasonable instructions of Hampshire Hawk Walks staff at all times.

Participants and spectators must behave calmly and appropriately around the birds.

Hampshire Hawk Walks reserves the right to prevent someone from participating or to terminate an experience where, in our reasonable opinion, their behaviour:

• puts a bird at risk;

• puts themselves or another person at risk;

• causes unnecessary stress to a bird;

• fails to follow reasonable safety instructions;

• is abusive, threatening or inappropriate; or

• materially interferes with the enjoyment or safety of other participants.

Where an experience is terminated because of the participant's behaviour, a refund or replacement experience will not normally be offered.

 

AGE RESTRICTIONS AND CHILDREN

We don't have minimum ages for children participating in an experience,  however all children must be able to follow instructions and be calm and quiet when around the birds,  we give a guide as minimum age for handling a Harris hawk on a Hawk Walk is 7 years.

The minimum age for participating in a Barn Owl Walk is 5 years. However only you know whether your child will be engaged and safe for a minimum of a 1 hour period. 

Anyone under the age of 18 must be accompanied by a responsible parent, guardian or other responsible adult aged 18 or over.

Children must be able to remain calm and quiet around the birds and follow instructions given by Hampshire Hawk Walks staff.

For safety and bird-welfare reasons, Hampshire Hawk Walks reserves the right to restrict a child's direct interaction with a bird where the instructor reasonably considers this necessary.

 

SPECTATORS

Each booking may be accompanied by one spectator free of charge, unless otherwise stated for the particular experience.

This enables a participant to share their experience with a family member or friend and gives the spectator an opportunity to observe and take photographs.

Additional spectators may attend subject to prior agreement and availability and are currently charged £10 per person, payable as agreed with Hampshire Hawk Walks.

Spectators must comply with the same safety, behaviour, clothing, footwear and countryside requirements that apply to participants.

Spectators must be physically able to safely access the areas of countryside used for the experience.

 

PHYSICAL REQUIREMENTS AND ACCESSIBILITY

Our experiences generally take place across natural woodland, fields and countryside.

The terrain may include:

• uneven ground;

• slopes;

• muddy or slippery surfaces;

• long grass;

• tree roots;

• gates and stiles; and

• other natural countryside obstacles.

Some routes may therefore be unsuitable for conventional wheelchairs, mobility equipment or pushchairs.

If you have a disability, reduced mobility, medical consideration or another accessibility requirement which may affect your participation, please contact Hampshire Hawk Walks before booking or attending.

We will discuss the nature of the experience with you and consider any reasonable adjustments that may enable you to participate safely.

We cannot guarantee that every part of every experience or route will be accessible, because of the natural terrain and the safety and welfare requirements associated with working with birds of prey.

 

CLOTHING AND FOOTWEAR

Participants and spectators are responsible for wearing clothing and footwear appropriate for an outdoor countryside activity and for the prevailing weather conditions.

We strongly recommend suitable outdoor footwear with good grip.

Hampshire Hawk Walks may prevent someone from participating in an activity where their clothing or footwear would, in our reasonable opinion, create a significant safety risk.

 

DOGS AND OTHER ANIMALS

Dogs and other pets are NOT permitted on Hampshire Hawk Walks experiences.

This applies to participants and spectators.

 

 COUNTRYSIDE AND PRIVATE PROPERTY

Hampshire Hawk Walks operates on private property and countryside that may also be used for other legitimate rural activities.

Customers and spectators must:

• remain within areas directed by Hampshire Hawk Walks staff;

• respect landowners, livestock, wildlife and other countryside users;

• follow any instructions regarding access;

• close gates where requested;

• not damage property, crops or the natural environment; and

• observe any restrictions in force at the venue.

Customers should be aware that other countryside activities may occasionally be taking place elsewhere on the estate.

 

PHOTOGRAPHY

Personal photography during an experience is generally welcomed provided that it does not interfere with the birds, instructors, other participants or the safe operation of the experience.

Flash photography or other equipment may be restricted where its use could disturb a bird.

Commercial photography, organised filming or photography for publication requires prior permission from Hampshire Hawk Walks.

If Hampshire Hawk Walks wishes to use identifiable photographs or video of customers for promotional purposes, appropriate permission will be sought where required.

 

PERSONAL PROPERTY AND VEHICLES

Customers are responsible for their own personal possessions and vehicles while attending an experience.

Please take reasonable care of valuables and other belongings.

Hampshire Hawk Walks will not be responsible for loss of or damage to personal property or vehicles except where such loss or damage results from our negligence or where liability cannot legally be excluded.

 

LIABILITY AND INSURANCE

Hampshire Hawk Walks maintains appropriate insurance for its business activities.

Participation in an outdoor activity involving birds of prey and natural countryside carries some inherent risks. We manage those risks through appropriate procedures, instruction and supervision.

Customers are expected to take reasonable care for their own safety and the safety of others and to follow instructions provided by Hampshire Hawk Walks staff.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence.

Nothing in these Terms & Conditions affects your statutory rights.

 

INFECTIOUS DISEASE AND GOVERNMENT RESTRICTIONS

The operation of falconry experiences can be affected by restrictions relating to animal disease or public health.

This may include Avian Influenza, Foot and Mouth Disease or another disease outbreak affecting birds, livestock, wildlife, people or access to the countryside.

Hampshire Hawk Walks will comply with applicable legal requirements and any relevant restrictions or guidance issued by government bodies, DEFRA, the Animal and Plant Health Agency, local authorities or landowners.

Where these circumstances prevent an experience from taking place, we will deal with the booking in accordance with the cancellation and postponement provisions above.

 

ONLINE AND DISTANCE PURCHASES

Where a voucher or other service is purchased online, by telephone or through another distance-selling method, any statutory cancellation rights applicable to that purchase remain unaffected by these Terms & Conditions.

Different statutory rules may apply once an experience has been booked for a specific date.

Nothing in these Terms & Conditions is intended to remove or restrict any cancellation or refund right that you have under applicable consumer law.

 

PRICES

Prices are those displayed or otherwise agreed at the time of purchase or booking.

Hampshire Hawk Walks may change its prices from time to time.

A subsequent change in price does not alter the monetary value of an existing gift voucher.

Where a voucher holder chooses an experience whose current price exceeds the value of the voucher, the difference must be paid.

 

COMPLAINTS

We want customers to enjoy their experience with Hampshire Hawk Walks.

If you have a concern or complaint, please raise it with us as soon as possible so that we have an opportunity to resolve the matter.

Complaints may be made using the contact details published on the Hampshire Hawk Walks website.

We will endeavour to consider complaints fairly and respond within a reasonable period.

 

CHANGES TO THESE TERMS

Hampshire Hawk Walks may update these Terms & Conditions from time to time.

The terms applying to a purchase or booking will normally be those in force when that purchase or booking was made, except where a change is required by law or where a later change is expressly agreed with the customer.

The latest version of these Terms & Conditions will be published on our website with the date on which they were last updated.

 

SEVERABILITY

Each provision of these Terms & Conditions operates separately.

If any provision, or part of a provision, is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

 

GOVERNING LAW

These Terms & Conditions are governed by the law of England and Wales.

Nothing in these Terms & Conditions is intended to deprive a consumer of any rights regarding jurisdiction which they have under applicable consumer law.

 

CONTACT DETAILS

Hampshire Hawk Walks

69 Winchester Road 

Four Marks

Hampshire

GU34 5HR ( Address for correspondence only) 

 

Telephone: 07970 727539

Email: anita@hampshirehawkwalks.co.uk

 

Hampshire Hawk Walks operates under the applicable Animal Activities / Keeping or Training Animals for Exhibition licensing requirements. 

Please contact us before booking if you have any questions about an experience, accessibility, age requirements or these Terms & Conditions.